Scotmas Group are seeking a Service Manager.

We are seeking a dedicated and skilled Service Manager to join our dynamic team.

In this role, you will be responsible for providing exceptional technical support and service to our clients and engineers in the field. You will play a crucial part in ensuring the optimal performance of our people, equipment and systems,

Delivering solutions that meet our customers’ needs. This position requires a proactive approach, strong problem-solving abilities, and excellent communication skills.

• Competitive salary
• Group Personal Pension
• Private Health Insurance after 3 years of service
• Bike to work scheme
• Electric car scheme

Responsibilities

• Manage the day-to-day activity of the field servicing area, ensuring that a safe and healthy working environment is maintained at all times and contract KPIs are met.
• Day to day account management of Scotmas Customers ensuring high standards of customer service is given.
• Manage the day-to-day activities of the  service customer accounts ensuring high standards of customer service and communications are maintained at all times.
• Looking at cost savings and efficiency improvements in the field, and ensuring costings are up to date a commercially correct.
• Work with existing customers to help them develop their needs and bring in new business from them.
• Working together with relevant departments to develop accurate and consistent bids and quotes.
• Overseeing and developing cross-functional relationships to gain best commercial outcomes.
• Managing the Field service and installation engineers’ activities.

Experience

• Proven experience as a Field Service Engineer / Manager or similar role is preferred.
• Strong technical background with knowledge of mechanical, electrical, or electronic systems in the water treatment sector is desirable.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Strong interpersonal skills with the ability to communicate effectively with clients and team members.
• A valid driving licence is essential for travel to client sites.
• Self-motivated  with strong ethical and working principles

Scotmas Group

Scotmas Group is headquartered in Kelso in the Scottish Borders. We are a world leader in hygiene protection and water treatment, we develop and manufacture products that protect against insect and water-borne diseases that can be encountered around the world.

We are currently going through an expansion growth within the business and this is an exciting time to join a forward thinking local company, that has also just attained the certified B Corporation standard,

Working with the Local Community

This achievement is a boost for Scotmas and the wider Scottish Borders community. As a business rooted in the region, Scotmas is deeply committed to creating high-quality jobs, apprenticeships, and meaningful career opportunities that contribute to the local economy.

The B Corp certification reinforces Scotmas’ dedication to supporting the community by fostering local talent, partnering with nearby businesses, and backing charitable initiatives that make a real difference. By aligning growth with the needs of the Scottish Borders, the company aims to create a positive ripple effect that benefits everyone in the region.

Our Mission in Action: Tackling critical issues like water scarcity, marine pollution, and disease control with practical, impactful solutions.

Commitment to People and Planet: Staying true to our promise to prioritize sustainability and community impact alongside financial success.

Leadership and Trust: Showing our customers, partners, and team that Scotmas is serious about doing business the right way.

Scotmas Group is committed to diversity and inclusion. We welcome applicants from all backgrounds and are dedicated to creating an inclusive environment for all employees.

Apply

If you are interested in the position and would like to know more or apply to be part of this forward thinking organisation, please send us a copy of your updated CV along with a cover letter highlighting your skills and experience that make you the ideal candidate for the role. You can send your application to careers@scotmas.com